Terms of Use

These Terms and Conditions describe the rules that apply when you use Imperial Wins. They set out the relationship between you and us, describe your responsibilities as an account holder, and explain how we manage bonuses, payments and disputes. By using the site you agree to comply with these terms and any other policies we publish on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and payment method unless we explicitly agree otherwise. You must not share login credentials or allow others to access your account. If you suspect unauthorised access you should contact support immediately. We may suspend or close accounts where we suspect fraud, chargebacks, bonus abuse, multiple accounts or other misuse.

Eligibility requirements

To create and use an account you must meet the eligibility criteria displayed during registration. You must be at least 18 years old or older where local law requires. Residents of restricted territories may not open accounts for real‑money play; full details of restricted locations are available in our site terms. Account verification is required in certain cases and before larger withdrawals - you may be asked to provide proof of identity, address and payment method. Documents are typically requested by our verification team and should be supplied promptly to avoid delays.

Acceptable platform use

Use of the platform must comply with applicable laws and these terms. You must not use automated tools, bots or scripts to access or play on the site. It is prohibited to attempt to circumvent geographic or product restrictions, to launder funds, or to place bets using insider information. We reserve the right to take action against accounts that attempt to manipulate games, exploit promotions or otherwise act abusively.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that appear with each offer. General rules may include minimum deposit requirements, wagering requirements, maximum bet limits while wagering, eligible games and expiry periods. Typical wagering structures and contribution rates are stated in each promotion’s terms - please read them before claiming an offer. We reserve the right to withhold, reclaim or void bonuses and winnings where there is evidence of abuse or breach of promotional rules.

Deposits and withdrawals

Available payment methods vary by region and are shown in the cashier. Minimum deposit amounts are displayed during deposit flow and are generally in the low range. Deposits are usually instant; withdrawals are processed after internal approval and may be subject to verification checks. Processing times depend on the chosen method and verification status. We do not normally charge internal withdrawal fees, though third‑party providers may apply charges. Cryptocurrency support is not listed among our standard funding options.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We aim to resolve disputes promptly and fairly; where an issue cannot be resolved directly we will advise on the next steps available under our complaint handling procedure. Use of our formal dispute process does not remove your obligation to comply with these Terms while a case is open.

Updates to Terms and Conditions

We may update these Terms from time to time. Changes take effect when published on the site or otherwise communicated to you. Continued use of your account after publication of changes constitutes acceptance of the updated Terms, so please check this page regularly.