Responsible Gambling

At Imperial Wins we take responsible gambling seriously. We want every player to enjoy controlled, safe play and to make informed choices. This page explains the tools we provide, how to recognise when play may be getting out of hand, and where to turn for extra support. If you ever need help setting controls or have concerns about your account, contact our support team and we will assist you promptly.

Player protection principles

We base our approach on prevention, transparency and rapid support. Players are encouraged to set limits before they start, to act within their means, and to use the available controls whenever they feel play is becoming risky. We respect privacy and will handle any responsible gambling request confidentially and without judgement.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits in your account. Limits can be reduced immediately. Requests to increase limits may be subject to a waiting period to help avoid impulsive decisions.

Loss limits

Loss limits help you cap how much you can lose over a chosen period. These limits work alongside deposit controls and can be adjusted downwards at any time; increases follow a delayed approval process.

Time limits and session reminders

Set session reminders to get notified after a chosen play time. Time limits let you restrict total play hours per day or week, helping maintain balance between gaming and other responsibilities.

Account breaks and self-exclusion

Short cooling-off periods and longer self-exclusion options are available. Cooling-off can be used to take a temporary break, while self-exclusion closes access for the selected time. Requests for self-exclusion can be made through your account or by contacting support.

Signs of problematic behaviour

Watch for changes in habits such as chasing losses, spending more time or money than intended, neglecting responsibilities, borrowing money for play, or feeling unable to stop. If you or someone close to you notices these signs, consider using the controls above or seeking outside support.

Tips for maintaining control

Set realistic limits before you play and stick to them. Use deposit and loss caps, enable session reminders, and avoid chasing losses. Treat gambling as a form of paid entertainment rather than a way to solve financial problems. Take regular breaks and review your account activity to stay aware of spending patterns.

Professional help and support

If you need further assistance, please contact our support team via live chat or email at [email protected]. We can help apply immediate limits or guide you through self-exclusion. For professional counselling or treatment, reach out to local support services or your health provider. If you feel at risk of harm, seek urgent local help right away.