Privacy Statement

This Privacy Policy explains how Imperial Wins collects, uses, stores and protects personal information when you create an account, play games or use our site. We take privacy seriously and aim to be clear about the data we hold, why we need it and how you can exercise your rights.

Types of Data We Collect

We collect information you provide directly and data generated through your activity on the site. This includes personal details used to verify identity, technical data about your device and connection, and transactional records for deposits, bets and withdrawals.

Personal Data

Personal data may include name, date of birth, email address, postal address, phone number and documents or images submitted for identity verification. We use this information to manage your account, verify age and identity, and comply with checks required for safe and lawful operations.

Technical Data

Technical data covers IP address, device and browser information, operating system, cookies and similar tracking technologies, and log files. This data helps us deliver the service, detect issues, and provide a stable and secure experience on desktop and mobile.

Transactional Data

Transactional data includes your payment and wagering history, account balance changes, and records of deposits and withdrawals. We use this information to process transactions, resolve disputes and protect against fraud.

How We Use Your Information

We process data to operate your account, verify identity, process payments, provide customer support, improve our services and comply with legal obligations. We may also use aggregated or anonymised data for analytics and service optimisation. We do not use personal data for unrelated purposes without your consent.

Data Protection Practices

We implement technical and organisational measures to protect information from unauthorised access, loss or misuse. This includes encrypted connections, access controls for staff, and routine security monitoring. While no system is completely risk-free, we regularly review and update our security measures.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, support login sessions, measure site performance and deliver relevant content. You can manage cookie settings in your browser or through available site controls. Some features may be limited if cookies are disabled.

User Rights

You have the right to request access to the personal data we hold about you, to ask for corrections, and to request deletion where applicable. You may also object to certain processing or request restrictions on processing. Requests are handled in line with applicable privacy standards and may require verification of identity.

Access, Correction and Deletion

To request access, correction or deletion of your data, contact our privacy team at [email protected]. We will respond and advise on the next steps. Please note that some data may be retained as required for legal, security or fraud-prevention reasons and cannot be fully deleted immediately.

Information Sharing and Third Parties

We share data with service providers who assist with payments, identity checks, fraud prevention, analytics and customer support. These third parties process data on our behalf under contract. We do not sell personal data to third parties for marketing purposes. We may disclose information if required by law or to protect against fraud or other abuse.

Privacy Policy Updates

We may update this policy to reflect changes in our practices. Material changes will be published on the site and will indicate the date of the latest revision. Continued use of the service after changes indicates acceptance of the updated policy.