Contact our team
Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist via live chat, email and phone for anything from deposits and verification to game access and promo queries. Use live chat for fast replies, email for document submissions and detailed enquiries, or phone our support line for urgent account matters. We aim to respond clearly, prioritise account security and resolve most issues as quickly as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available during working hours with fast replies) |
| General enquiries | [email protected] (general enquiries and billing - email response within 48 hours) |
| Affiliate enquiries | [email protected] (applications, partner tracking and API support) |
| Phone | +44 20 7946 0832 (call for account issues or verification help) |
| Working hours | Mon-Fri, 09:00-18:00 (UK hours, weekdays) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents or explanations. Please include a clear subject line and current contact details in your message to avoid processing delays. This helps our team route your enquiry faster, resolve matters efficiently and respond promptly.
Send us a message
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, and live chat typically provides immediate help during operating hours. Complex cases such as verification, payment investigations or security reviews may take longer to resolve depending on their nature and required checks. We’ll keep you updated throughout the process.
Feedback
We'd love to hear your feedback, suggestions or ideas for improving the site. Every message is read carefully by our team and helps shape updates to features, promotions and customer support. Share what you like, what's missing or any bugs you've found - your input directly helps us improve the service and make the experience better for everyone.